The Office of the Ombudsman at the John A. Burns School of Medicine was established to provide a neutral, confidential, and independent resource to assist faculty and staff in resolving any work-related conflicts, disputes, or complaints on an informal basis. It can offer a good first step for faculty and staff looking to voice concerns, evaluate situations, and identify options on how to proceed. The Ombudsman may serve as an intermediary, mediator, facilitator, information gatherer, or simply as a listener.

The Office of the Ombudsman works to ensure that all members of the JABSOM faculty and staff receive fair and equitable treatment in matters of concern or complaint. The Ombudsman facilitates communication and assists parties in reaching their own mutually acceptable agreements when conflicts arise. Acting as a neutral party and committed to confidentiality, the Ombudsman may gather information on complaints, clarify issues, expedite processes, or when appropriate, initiate mediation. The response of the Office is tailored to the dynamics of the situation and the informed consent of the visitor. The Ombudsman is respectfully impartial with all parties to a conflict. The Ombudsman may make recommendations for review or change when policies or procedures of the School generate trends or patterns in conflicts and concerns.

Professionalism Concern Form

If you would like to report concerns about professionalism at JABSOM anonymously, please use JABSOM’s Professionalism Concern Form. The Ombudsman reviews the reports weekly and will notify leadership of the relevant department, program, or office.


Chang Kim
John A. Burns School of Medicine
651 Ilalo Street
Medical Education Building, 402H
Honolulu, HI 96813
(808) 692-1210

Office Hours:

Monday – Friday, 8:00 a.m. – 2:00 p.m.